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Community Exhibition: Seasonal Community Curation Program

[Service Design, Product Strategy]
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Description

A quarterly program proposal for the Vancouver Art Gallery that creates structured interaction between local artists and visitors: artists submit themed work, visitors engage through voting and artist spotlights, and shortlisted entries are showcased in the lobby with QR pathways back to creator profiles. Initiated through direct outreach and developed in collaboration with VAG, then delivered as a final proposal that was well received.

My Role

UX Designer  · UX Researcher

Team

Muhan Huang, Terrance Xu, Andy Cheng

Timeline

9-week real-world client project

Context

Visitors may come with clear exhibition goals, but the gallery experience offers fewer structured touchpoints for visitors to contribute, build an ongoing relationship with local creators, or continue engagement after the visit.

 

Core problem

The gallery lacks a repeatable engagement mechanism that supports sustained community connection and recurring discovery of local artists across time, not just within a single visit.

 

Constraints (from client collaboration)

  • Align with VAG branding and communication style

  • Keep operations feasible season after season (bounded moderation effort, clear windows, manageable scope)

  • Keep participation lightweight while maintaining sufficient voting trust

 

How might we

How might we design a sustainable, staff-feasible participation program that complements exhibition viewing, strengthens community identity, and encourages ongoing engagement season after season?

Persona

Visitor research showed two main gaps:

1. Frequent visitors wanted more ways to connect with other people around exhibitions.

2. New visitors needed clearer guidance and context during the gallery visit.

Frequent visitors

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New visitors

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Key Journey Insights

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These insights led to the seasonal community curation model.

Key Experience Features

  • Designed a themed exhibition entry point that invites community participation and guides users into a structured submission flow. From the exhibition overview, artists can access a submission form to provide artwork details, upload a digital version, indicate whether a physical piece exists, and submit contact information for the gallery’s review process.

  • Designed a visual showcase system that presents community submissions as browsable artwork cards. Each card gives visitors a quick path to learn more or vote, making the exhibition feel participatory rather than purely informational.

  • Added sorting and filtering tools to help visitors explore submissions by interest, medium, or viewing preference. This makes the showcase easier to navigate as the number of community artworks grows.

  • Created an artwork review flow that gives each submission its own space for image viewing, description, artist context, and voting. Visitors can move from browsing to deeper review, then confirm their vote through a lightweight member number step and receive clear feedback after submission.

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